Our commitment to quality and customer service is paramount. If you are not satisfied with your purchase, we offer refunds under certain conditions:
- It is imperative to notify us within 14 days if your package and or item(s) are damaged upon receipt. This notification must be made by contacting our customer service. After this 14-day period, we will not refund or replace the product that is damaged or that did not satisfy you.
- Products must be returned in the condition received, unused and undamaged, with all original packaging and labels.
- Shipping charges are non-refundable.
- Refunds will be made via the payment method used by the customer.
- Return costs are the responsibility of the customer.
We want you to be completely satisfied with your purchase, which is why we offer this return and refund policy. If you have any questions, please do not hesitate to contact our customer service at: contact@decovilla.fr , who will be happy to help you.
